frequently asked questions.
Let us help you answer some questions. Below you’ll find a general list of questions we get asked quite frequently. We do our best to explain ourselves, but if you have further questions or comments please don’t hesitate to contact us.
Who do I contact for general questions?
Shoot us a note, or give us a call at 855.763.8205 and our team of brand enthusiasts are happy to help you.
How do I get in touch with my sales representative?
To contact our sales team directly, call 855.763.8203.
who can I contact for samples?
Your sales representative can send samples during the initial quote process or you can submit a sample request here.
can you manage the project?
Yes. And there’s nobody better. From design to final execution, we manage the details so you can concentrate on getting more business and growing your brand.
can you help to develop budgets?
Yes. You can bring our team on board at any stage of the development process, and we’ll fit your design to your deadline and budget.
can you provide references?
Absolutely. Project-specific references are available upon request.
do you have written specifications for your products?
For standard products and components, yes. But our real super power is creating custom solutions built to our customer’s unique needs and specifications. We’re experts in wood fabrication and, over the years, have mastered the tools and techniques of the trade that allow you to transform ideas into unique product offering to grow your unique brand.
can you locally source materials for my project?
We do all our own manufacturing from raw materials to finished products from our state-of-the-art facility in Northern Michigan and pride ourselves on working with several Michigan manufacturers and mills. If sourcing local materials is a detail that matters to you, then it’s definitely a detail that matters to us.
HOW LONG WILL IT TAKE TO MAKE MY BANNER?
Standard production time is 5-7 days after artwork approval. However, there are a lot of variables that can affect the production turn-around time. Your Britten sales representative can give you a good estimation of turn-around time for new orders. And don’t worry, if you’re in a crunch and need your banner fast—we’ll do everything we can to help to hit your deadline!
HOW LONG WILL IT TAKE TO RECEIVE MY BANNER?
Our Shipping Advisor counts the 5-7 business days needed to produce your banner and adds time to ship based on your chosen shipping option. We offer complete FedEx services from Ground to Next Day Air. We also offer a local pick-up option if you happen to be in the Traverse City area. Keep in mind that delivery days are in addition to the production time and FedEx calculates business days only; weekend days are excluded. For further inquiries, contact your Britten sales representative who can provide you tracking information.
HOW SHOULD I SET-UP MY FILE FOR PRINT?
We’ve put together a few suggestions for setting up art files for print. In order to get the highest quality digital print possible, use these art requirements. If you have any questions, a Britten artist will be more than happy to help!
WHAT'S VECTOR ART?
Vector art (.ai, .eps, or .pdf) allows you to increase or decrease the size of the graphic without compromising the integrity of the original image. Vector art is a layered editable file that can be changed in color and size so that the end result is crisp, clean, and readable no matter the scale.
WHAT SIZES DO YOU OFFER?
Any shape, size, substrate, and run! We have everything you need in-house to produce your project!
WHAT MATERIALS DO YOU OFFER?
We have a large inventory of materials to print on. Check out our substrate list for a complete guide to choosing the right material for your project.
HOW CAN I DISPLAY MY BANNER?
There are many ways to display your banner, from grommets and zip-ties to custom-made frames. Check out the hardware options or talk to your Britten sales representative who will advise the best possible display solution for your project.
WHAT ARE MY PAYMENT OPTIONS?
We accept most credit cards and offer payment terms based on pre-approval. Contact your Britten sales representative to discuss your payment options.
CAN I UPCYCLE MY BANNERS?
Yes! Priorlife powered by Britten, Inc. has made it possible to turn your vinyl banners into sustainable, durable bags. Getting started is easy, just visit www.priorlife.com.
Do you hold any woodworking certifications?
To ensure our skills and abilities to clients, we hold AWI quality certification for Premium Grade Manufacturing—one of only seven woodworking professionals in Michigan who hold this certification.
what design software do you use?
For creating professional, accurate designs, renderings, and pricing estimates, we primarily rely on the big three: SketchUp, Auto CAD®, and Cabinet Vision, the industry’s leading design software for manufacturing furniture. But to a certain degree, we can work with just about anything.
can you provide CAD blocks for your products?
For standard products and components, yes. But our real super power is creating custom solutions built to our customer’s unique needs and specifications. We’re experts in wood fabrication and, over the years, have mastered the tools and techniques of the trade that allow you to transform ideas into unique product offering to grow your unique brand.
Do you offer design drawing services and, if so, how detailed are your drawings?
Certainly. Successfully building anything without plans is never option. One of our unique value propositions is our proven track record in developing new projects from concept to creation. That might mean starting with a sketch on a cocktail napkin or maybe a digital image from Pinterest or Google showing what you’re trying to achieve. From these simple images, we then can develop a comprehensive plans and drawings to necessary to successfully execute your design and fabrication mission.
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